Sightline is dedicated to providing ongoing support for all of our installed systems, and our support team members are experienced and easy to deal with.
Support and service calls are handled by our most senior technical employees, and we recognize that downtime is not acceptable for any production facility.
Every system we ship comes complete with the ability to remotely connect, upgrade and support the system to and from any location in the world. We can work with your IT people to ensure that we comply with all corporate security and access regulations. We make our system fit your requirements… not the other way around.
Our system warranty covers unlimited technical support and service, and after the warranty period you are free to choose from a variety of support options.
There is no need to sign expensive, long-term service contracts after your warranty expires. We will work with you to create a support plan that makes sense.